Mortgage -- Trouble during payment process -- Complaint #8674074
Complaint Overview
Complaint ID: 8674074
Company: Freedom Mortgage Company
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Trouble during payment process
Sub-Issue: Escrow, taxes, or insurance
State: Pennsylvania
ZIP Code: 170XX
Date Received: 2024-04-01T12:00:00-05:00
Date Sent to Company: 2024-04-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I purchased my home in XXXX of XXXX using an FHA loan through XXXX XXXX, which subsequently sold my mortgage to Freedom Mortgage. Unfortunately, since then, I've encountered persistent issues related to my property taxes. The first problem arose when I received a letter from the county stating that I owed {$3000.00} in taxes. Despite numerous calls to Freedom Mortgage, I faced long wait times and repetitive responses, with no resolution. Eventually, I took matters into my own hands, researched and contacted an executive who helped connect me to the head of the call center in Pennsylvania. After a month, I finally received the answers I needed. Fast forward to XX/XX/XXXX, and I find myself in a similar situation. Over the weekend, I received yet another letter from the county threatening a new lien on my property due to delinquent taxes. Despite paying my mortgage on time, I continue to receive these notices. Today, I was forced to pay a delinquent tax bill with late fees out of my own pocket. While I've considered refinancing my loan with another bank, the prospect of higher interest rates dissuades me. It seems I'll have to deal with this ongoing issue because Freedom Mortgage fails to pay my taxes promptly. I hope to find assistance here, as I've been unable to get help from Freedom Mortgage and want to prevent others from facing similar challenges.
Frequently Asked Questions
What is Complaint #8674074 about?
Complaint #8674074 was filed against Freedom Mortgage Company regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-04-01T12:00:00-05:00.
How did Freedom Mortgage Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Freedom Mortgage Company?
Yes, visit the Freedom Mortgage Company company profile at readthecomplaint.com/company/freedom-mortgage-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.