Money transfer, virtual currency, or money service -- Trouble accessing funds in your mobile or digital wallet -- Complaint #8673187
Complaint Overview
Complaint ID: 8673187
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet
State: Michigan
ZIP Code: 492XX
Date Received: 2024-04-01T12:00:00-05:00
Date Sent to Company: 2024-04-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
A few days ago, my wife got a XXXX dollar payment from a family friend. It was a gift and supposed to help us out. Well I had her send the money from her Venmo account to my Venmo account. I logged into my venmo to make sure the funds made it into my account safely and securely. Well, I tried to transfer the money from my Venmo account, to my main used account thru XXXX. I found I could not transfer the funds. So I call and call and get hung up on XXXX, actually XXXX times now, I have had numerous chats that have ended in nothing. First it was they needed a statement from my bank account debit card on file because another Venmo user has the same bank account debit card info on file and you are only supposed to add a card on XXXX venmo at a time, not a big deal, probably on my wife 's account. So I give them the bank statement. Well I wait patiently a couple days for them to review it, then they ask me for my Valid form of Government State Issued ID or Drivers License, again no big deal, have no problem uploading it, I then wait and wait and wait and I get an email that says it is frozen because of a XXXX XXXX debt owed to venmo from a chargeback i believe, back in XXXXXXXX of 2023, a month after I opened the account. Well ..... I check my account statements for every month from now until I first opened the account on XXXX of 2023 and find nothing remotely close to saying I owe them XXXX XXXX. My account balance was never negative and I currently have {$50.00} dollars locked away in my account and they just keep making me jump through all kids of hoops and I am getting no where. I have all chat transcripts in my email.
Frequently Asked Questions
What is Complaint #8673187 about?
Complaint #8673187 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Trouble accessing funds in your mobile or digital wallet. It was received by the CFPB on 2024-04-01T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.