Mortgage -- Trouble during payment process -- Complaint #8665234
Complaint Overview
Complaint ID: 8665234
Company: Mr. Cooper Group INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Escrow, taxes, or insurance
State: Texas
ZIP Code: 78633
Date Received: 2024-03-31T12:00:00-05:00
Date Sent to Company: 2024-03-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Rushmore XXXX has not paid our 2023 Property Taxes. They are now more than XXXX days delinquent. We have notified them numerous times but email and phone. After more than a half dozen phone calls, they still have made no updates to the account or paid the taxes. We went ahead and paid the taxes to avoid any liens being placed on the property. We now want our money reimbursed.
Frequently Asked Questions
What is Complaint #8665234 about?
Complaint #8665234 was filed against Mr. Cooper Group INC. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-03-31T12:00:00-05:00.
How did Mr. Cooper Group INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Mr. Cooper Group INC.?
Yes, visit the Mr. Cooper Group INC. company profile at readthecomplaint.com/company/mr-cooper-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.