Checking or savings account -- Managing an account -- Complaint #8662066
Complaint Overview
Complaint ID: 8662066
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem making or receiving payments
State: California
ZIP Code: 94404
Date Received: 2024-03-30T12:00:00-05:00
Date Sent to Company: 2024-03-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
An electronic bill pay, through Wells Fargo Bank, was submitted, we mistakenly submitted to the wrong payee. The funds were deducted from our checking a/c. The funds were sent to XXXX XXXX XXXX. We contacted XXXX, advised them of the error and asked that they return the mistaken payment ( {$1500.00} ). XXXX, after doing much research on their end, stated they had no record of the payment. ( I should mention that my wife had a business a/c with XXXX. She had closed the a/c during XXXX, but had not removed XXXX from our bill pay list. This how she mistakenly clicked on the wrong payee and the electronic payment was sent. ) Wells claims XXXX got the payment and deducted it from our checking a/c. We have filed at XXXX claims with Wells. They have sent us there proof of payment, however, it does not show what bank it was sent to, or the a/c number & routing number of the recipient. This has been going on since XXXX. The initial electronic payment was sent on XXXX XXXX, XXXX. We can not get Wells to provide these two most important facts. I should mention that both the local Wells Fargo branch manger and the XXXX XXXX XXXX have been very cooperative and sympathetic to the problem. My wife and I are both XXXX XXXX XXXX and this is extremely stressful for us.
Frequently Asked Questions
What is Complaint #8662066 about?
Complaint #8662066 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-03-30T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.