Mortgage -- Problem with a company's investigation into an existing problem -- Complaint #8661873
Complaint Overview
Complaint ID: 8661873
Company: Mr. Cooper Group INC.
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Problem with personal statement of dispute
State: Illinois
ZIP Code: 60649
Date Received: 2024-03-30T12:00:00-05:00
Date Sent to Company: 2024-03-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
There is a big difference in the wording of a late payment and missing payment. All I asked the company to do is give me credit for paying the late payment instead of inaccurate information about I missed a payment
Frequently Asked Questions
What is Complaint #8661873 about?
Complaint #8661873 was filed against Mr. Cooper Group INC. regarding Mortgage specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-03-30T12:00:00-05:00.
How did Mr. Cooper Group INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Mr. Cooper Group INC.?
Yes, visit the Mr. Cooper Group INC. company profile at readthecomplaint.com/company/mr-cooper-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.