Mortgage -- Closing on a mortgage -- Complaint #8661787
Complaint Overview
Complaint ID: 8661787
Company: Mr. Cooper Group INC.
Product: Mortgage
Sub-Product: Home equity loan or line of credit (HELOC)
Issue: Closing on a mortgage
Sub-Issue: Delays with the closing process
State: Maryland
ZIP Code: 219XX
Date Received: 2024-03-30T12:00:00-05:00
Date Sent to Company: 2024-03-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Not getting confirmation regarding closure of this HELOC. Do they need any more information, did they get what was needed? I sent them the closing amount that was quoted to me by them via wire transfer from my bank on XX/XX/ for {$7700.00} no response, I sent them the HELOC authorization agreement via their email, no response. I asked them if they received everything or needed anything else, no response. Just an acknowledgement and estimated closing would be nice. I came here to see if this would help them move on this. It's a small amount but this house is all I have and I feel like they are dragging their feet to find a way to not complete the transaction.
Frequently Asked Questions
What is Complaint #8661787 about?
Complaint #8661787 was filed against Mr. Cooper Group INC. regarding Mortgage specifically about Closing on a mortgage. It was received by the CFPB on 2024-03-30T12:00:00-05:00.
How did Mr. Cooper Group INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Mr. Cooper Group INC.?
Yes, visit the Mr. Cooper Group INC. company profile at readthecomplaint.com/company/mr-cooper-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.