Vehicle loan or lease -- Getting a loan or lease -- Complaint #8661692
Complaint Overview
Complaint ID: 8661692
Company: Santander Holdings USA, INC.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Getting a loan or lease
Sub-Issue: Confusing or misleading advertising or marketing
State: Texas
ZIP Code: 78214
Date Received: 2024-03-30T12:00:00-05:00
Date Sent to Company: 2024-03-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2021 i entered in an auto loan contract with the seller. pursuant to title 15 usc 1611 the seller willfully and knowingly faild to provide/disclose information required under the provisions of title 15 usc 1601. pursuant to title 15 usc 1605, a finance charge is the sum of all charges in a consumer credit transaction and it does not include cash. the seller took cash. Pursuant to title 15 usc 1605 ( a ) ( c ) the transaction included finance charge and the finance charges includes insurance which protects the creditor against the obligors loss and and/or property, the seller did not include my insurance in my finance charge. ive also made a complaint with the OCCC complaint XXXX XXXX CFPB link to upload not working. OCCC complaint has all supporting documents
Frequently Asked Questions
What is Complaint #8661692 about?
Complaint #8661692 was filed against Santander Holdings USA, INC. regarding Vehicle loan or lease specifically about Getting a loan or lease. It was received by the CFPB on 2024-03-30T12:00:00-05:00.
How did Santander Holdings USA, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Santander Holdings USA, INC.?
Yes, visit the Santander Holdings USA, INC. company profile at readthecomplaint.com/company/santander-holdings-usa-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.