Mortgage -- Trouble during payment process -- Complaint #8661681
Complaint Overview
Complaint ID: 8661681
Company: Mr. Cooper Group INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Payment process
State: Texas
ZIP Code: 795XX
Date Received: 2024-03-30T12:00:00-05:00
Date Sent to Company: 2024-03-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This company does not process payments in a timely manner whatsoever. They tell you on their app that the payment has been posted and processed and then it doesnt even process for eight or nine days and then they charge you late fees. If it doesnt clear your account they send you multiple pieces of documentation and show on their website that your payment has been processed in your account is current and then they wait nine days to process your payments and then if it doesnt clear, they charge you fees For late fee for non-sufficient funds, and they reverse everything. This is dishonest and misleading.
Frequently Asked Questions
What is Complaint #8661681 about?
Complaint #8661681 was filed against Mr. Cooper Group INC. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-03-30T12:00:00-05:00.
How did Mr. Cooper Group INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Mr. Cooper Group INC.?
Yes, visit the Mr. Cooper Group INC. company profile at readthecomplaint.com/company/mr-cooper-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.