Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #8658833
Complaint Overview
Complaint ID: 8658833
Company: American Express Company
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else
State: New Jersey
ZIP Code: 07801
Date Received: 2024-03-29T12:00:00-05:00
Date Sent to Company: 2024-04-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Good afternoon, I applied for a mortgage with XXXX bank and they did a credit check and there is an American Express card on my credit report showing a balance of {$500.00}. I dont have an American Express card and I have never apply for an American Express card therefore this American Express card shouldnt be on my credit report. Kind regards, XXXX XXXX
Frequently Asked Questions
What is Complaint #8658833 about?
Complaint #8658833 was filed against American Express Company regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2024-03-29T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.