Prepaid card -- Unexpected or other fees -- Complaint #8658181
Complaint Overview
Complaint ID: 8658181
Company: Conduent Incorporated
Product: Prepaid card
Sub-Product: Government benefit card
Issue: Unexpected or other fees
State: Oklahoma
ZIP Code: 73119
Date Received: 2024-03-29T12:00:00-05:00
Date Sent to Company: 2024-03-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/XXXX PURCHASE XXXX - Cleared - {$20.00} ) This payment occurred even after I canceled my card 2 days earlier XX/XX/XXXX PURCHASE XXXX XXXX XXXX XXXX XXXX / XXXX, XXXX XXXX Cleared - {$37.00} ) XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX / XXXX, XXXX - Cleared XXXX {$43.00} ) This prepaid card I dont see how they are still in business Even after canceling my card there has still been fraudulent charges to my account I have no idea who is Ive never given my card number out ever so Im just mind boggled how is someone using my card account there now have been 3 unknown charges on my card I have no idea how I canceled the card on the XX/XX/XXXX amd there still was another transaction on my card from a atm and the company Conduent Corporation in the United States and/or other countries. Conduent is the payment solutions provider for Go Program. that provides unemployment benefits for my state and they are just terrible theres been many complaints about how people have been screwed out of their money and they have it to where you cant get thru to no support specialist because I promptly had cancelled my card when I found out there were fraudulent charges so I tried to call into customer service and there is absolutely no way you can get to no customer service all it says is your card is scheduled to arrive in 5 business days then instantly hangs up
Frequently Asked Questions
What is Complaint #8658181 about?
Complaint #8658181 was filed against Conduent Incorporated regarding Prepaid card specifically about Unexpected or other fees. It was received by the CFPB on 2024-03-29T12:00:00-05:00.
How did Conduent Incorporated respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Conduent Incorporated?
Yes, visit the Conduent Incorporated company profile at readthecomplaint.com/company/conduent-incorporated to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.