Vehicle loan or lease -- Managing the loan or lease -- Complaint #8651483
Complaint Overview
Complaint ID: 8651483
Company: Ford Motor Credit Co.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Problem with fees charged
State: Kansas
ZIP Code: 67501
Date Received: 2024-03-28T12:00:00-05:00
Date Sent to Company: 2024-03-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My husband traded his XXXX XXXX XXXX for a new XXXX XXXX XXXX in XXXX on XX/XX/XXXX. They let us take it home and then rewrote the contract on the XXXX. They gave him an allowance of XXXX for his trade in. He had XXXX he owed and they paid it off to Ford Motor Credit which gave him XXXX positive to go towards the new XXXX. They added that XXXX back on to the revised contract and stole his XXXX XXXX. Our payment and interest are extremely high for someone who paid off a XXXX truck and that XXXX added in made the payment high! They marked up the XXXX sticker which was XXXX to XXXX! XXXX XXXX XXXX in XXXX stole my husbands truck. They resold this truck for almost XXXX. My husband paid in XXXX $ and lost his truck and now we will be forced to bankrupt this one which I am a cobuyer on because we are essentially paying for his old truck balance and the new one!
Frequently Asked Questions
What is Complaint #8651483 about?
Complaint #8651483 was filed against Ford Motor Credit Co. regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2024-03-28T12:00:00-05:00.
How did Ford Motor Credit Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Ford Motor Credit Co.?
Yes, visit the Ford Motor Credit Co. company profile at readthecomplaint.com/company/ford-motor-credit-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.