Credit card -- Getting a credit card -- Complaint #8651097
Complaint Overview
Complaint ID: 8651097
Company: Wells Fargo & Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Card opened without my consent or knowledge
State: Rhode Island
ZIP Code: 02919
Date Received: 2024-03-28T12:00:00-05:00
Date Sent to Company: 2024-03-28T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Wells Fargo My mortgage company XXXX XXXX had a data breach in XXXX. I was sent a letter in XXXX about the incident. My mortgage company is a sister-company. My name, social, and personal information was affected. We happened to receive a statement saying that I owed {$4900.00}. We called on XX/XX/2024, reporting that we did not make those charges. They had said that someone had called, and stated that they lost the cards and that they needed new cards sent to them. The company issued a new card to this person. The card number ending in XXXX is the card that we do not have, but the fraud holder does. I did not receive any notice that they were issuing new cards to anyone. Wells Fargo said they were going to do an investigation. Two weeks later, I got a letter saying that I was responsible for the charges. I called them and opened up a new inquiry. I sent my drivers license and documents that they sent me to fill out on XX/XX/XXXX. I am waiting to hear their results. On XX/XX/XXXX, I received a new statement with the amount still on it, however they moved the charges from the fraudulent card to my card.
Frequently Asked Questions
What is Complaint #8651097 about?
Complaint #8651097 was filed against Wells Fargo & Company regarding Credit card specifically about Getting a credit card. It was received by the CFPB on 2024-03-28T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.