Credit card -- Other features, terms, or problems -- Complaint #8644319
Complaint Overview
Complaint ID: 8644319
Company: Tomocredit INC.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with customer service
State: Connecticut
ZIP Code: 064XX
Date Received: 2024-03-27T12:00:00-05:00
Date Sent to Company: 2024-04-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
TomoBoost : Their service charges a monthly fee to report a minimum credit balance of {$5000.00} on credit reports. This did report the XXXX month in XXXX XXXX. It did not report as it should in XXXX, XXXX, or XXXX. I wrote an email and requested my account be closed and requested a refund of fees. Email is the only way to contact them. I received only what seemed like AI generated responses and my account was not closed. Their phone number does not take calls. My account was not closed and I was charged again in XXXX. I have emailed several times this month without success.
Frequently Asked Questions
What is Complaint #8644319 about?
Complaint #8644319 was filed against Tomocredit INC. regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2024-03-27T12:00:00-05:00.
How did Tomocredit INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Tomocredit INC.?
Yes, visit the Tomocredit INC. company profile at readthecomplaint.com/company/tomocredit-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.