Credit reporting or other personal consumer reports -- Problem with fraud alerts or security freezes -- Complaint #8643968
Complaint Overview
Complaint ID: 8643968
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with fraud alerts or security freezes
State: Massachusetts
ZIP Code: XXXXX
Date Received: 2024-03-27T12:00:00-05:00
Date Sent to Company: 2024-03-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Equifax ( myEquifax ) web site ( https : //my.equifax.com/membercenter/ # /login ) for adding and extending an ( Initial ) Fraud Alert does not work anymore. They do not provide the " Initial Alert '' option on their web site anymore and I can not extend my Fraud Alert using their service on the web. See the attached screenshot of their non-functional web page.
Frequently Asked Questions
What is Complaint #8643968 about?
Complaint #8643968 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with fraud alerts or security freezes. It was received by the CFPB on 2024-03-27T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.