Mortgage -- Incorrect information on your report -- Complaint #8636789
Complaint Overview
Complaint ID: 8636789
Company: Broker Solutions, INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: California
ZIP Code: 95618
Date Received: 2024-03-26T12:00:00-05:00
Date Sent to Company: 2024-03-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received a payment deferal workout solution letter stating my first payment will be due on XX/XX/2024. So I did not make my XXXX mortgage payment. However it turned out loss mitigation made a mistake, they could not defer XXXX payments and called me on XX/XX/2024 to collect XXXX and XXXX mortgage payment to bring my account status back down to 12 months delinquency to further process my payment deferral.
Frequently Asked Questions
What is Complaint #8636789 about?
Complaint #8636789 was filed against Broker Solutions, INC. regarding Mortgage specifically about Incorrect information on your report. It was received by the CFPB on 2024-03-26T12:00:00-05:00.
How did Broker Solutions, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Broker Solutions, INC.?
Yes, visit the Broker Solutions, INC. company profile at readthecomplaint.com/company/broker-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.