Checking or savings account -- Managing an account -- Complaint #8634482
Complaint Overview
Complaint ID: 8634482
Company: Navy Federal Credit Union
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Cashing a check
State: Florida
ZIP Code: 336XX
Date Received: 2024-03-26T12:00:00-05:00
Date Sent to Company: 2024-03-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/year> I deposited my federal tax refund check into Navy Federal Credit union branch located on XXXX XXXX XXXX XXXX XXXX. I receive a receipt stating my federal refund would be available next business day. Also per XXXX standards any federal or government check is available next business day. On XX/XX/year> I received an email stating they received confidential information that the check possibly not be honored. I immediately contacted XXXX XXXX and was informed this information was FALSE. I contact XXXX to inquire about their verification process, I spoke to XXXX whom stated the check had not been processed and they reserve the right to hold checks additional days. The email I received indicates something different. It gives the impression that this check is fraudulent. Unfortunately I have experienced this situation before with regards to a check from XXXX from the sell of my car. XXXX will unfairly holds behind reason until the check is issued as cash. I requested a supervisor response because I feel I am being discriminated against in regards with deposit holds. I receive emails that my checks are fraudulent but are then honored and cash. XXXX XXXX credit is mishandling my account.
Frequently Asked Questions
What is Complaint #8634482 about?
Complaint #8634482 was filed against Navy Federal Credit Union regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-03-26T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.