Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #8625197
Complaint Overview
Complaint ID: 8625197
Company: Regions Financial Corporation
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Florida
ZIP Code: 34119
Date Received: 2024-03-25T12:00:00-05:00
Date Sent to Company: 2024-03-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I made a transfer of {$25000.00} at the REGIONS BANK I AUTHORIZE XXXX XXXX at bank number XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX Tn XXXX and transferred to the XXXX XXXXXXXX XXXX bank located at XXXX XXXX XXXX XXXX Fl XXXX to the XXXX XXXX account account number XXXX For an education course of XXXX XXXX XXXX XXXX for a contract that they did not fulfill and that the FTC sued against XXXX which is the name of the company of the course and that the FTC won demonstrating that fraud had been made and that in XX/XX/2023 when the lawsuit was won he recommended us to go to our BANKS REGIONS BANK to explain the situation and that we take the evidence in hand so that they would reimburse our money and WHEN I SPOKE TO THE CUSTOMER SERVICE of REGIONS BANK he recommended us to go to the nearest branch and as I moved TO XXXX I went to 3 branches of XXXX FLORIDA I put in more than XXXX disputes and they denied them to me, I talked to the customer service and they told me that I had to go to the physical branch and no one helped me and a branch of REGIONS BANK did not ask me for the proofs nothing that is to say they did not listen to me On one occasion an operator of the XXXX area customer service even treated me badly. I told them that I had all the evidence in hand that it had been a fraud that came out in the media where the FTC sued WINNERS for fraud and the REGIONS BANK bank did not help me and in fact since I had nothing in the account for the money that I did not have, the account statements began to come out with a negative balance and I had to pay the commission and I had to close it because I did not have to pay that money and that's it I didn't have anything in the REGIONS BANK bank. I told them that they have insurance for this type of fraud situation and they didn't help me I RAN OUT OF MONEY AND I THOUGHT THAT THE BANKS REGIONS BANK WOULD HELP ME WITH THE REAL TESTS AND WOULD DO THEIR OWN RELEVANT INVESTIGATION AND IT WASN'T LIKE THAT Excuse me if any word is somewhat confusing I speak XXXX and I translated this with artificial intelligence
Frequently Asked Questions
What is Complaint #8625197 about?
Complaint #8625197 was filed against Regions Financial Corporation regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2024-03-25T12:00:00-05:00.
How did Regions Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Regions Financial Corporation?
Yes, visit the Regions Financial Corporation company profile at readthecomplaint.com/company/regions-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.