Credit card -- Getting a credit card -- Complaint #8613922
Complaint Overview
Complaint ID: 8613922
Company: Avant Holding Company, INC.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Problem getting a working replacement card
State: California
ZIP Code: 90025
Date Received: 2024-03-23T12:00:00-05:00
Date Sent to Company: 2024-03-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Avant customer service contact me at the end of XX/XX/2024 and told me that there were some fraudulent attempts to use my card in XXXX. She said that they closed the card and would be sending me another one. At the time she ordered me a new card I updated my address with Avant. On XX/XX/XXXX I had not received a new card from Avant yet so I sent them an email to their customer service email address with the account reference number following up on the card status. I didn't hear anything. When I logged back in on the XXXX of XXXX I noticed that they had sent a payment to my account for the full amount of the balance which I had not authorized. They had also set up automatic payments for the full amount moving forward. Something I had never done and not authorized. Today when I logged in to follow up on the missing card. I was told that I owed a {$7.00} balance and my upcoming bill. I made a {$40.00} payment which was anything outstanding and the minimum payment due by XX/XX/XXXX the statement day. It took 30 mins for the customer service to update my address. Then she refused to send me a new card because she said that they needed a bill or a document with my new address on it. I refused to do this. # 1 because I updated my address with the person who claimed there was fraud on my card in XXXX. XXXX. I followed up with an email from my email address that they have on file and the account reference number the account produces inside the account on XX/XX/XXXX inquiring about my card and I included my new address a second time. It's already bizarre that customer can't update their addresses through the web portal. It's more frustrating that I followed their instructions both calling in XXXX and updating my address once they got the fraud alert and emailing them on XX/XX/2024 with no response. It's been almost 2 months and I don't have a new card and I have mail forwarding. I haven't received anything from them and I just moved 1 street over.
Frequently Asked Questions
What is Complaint #8613922 about?
Complaint #8613922 was filed against Avant Holding Company, INC. regarding Credit card specifically about Getting a credit card. It was received by the CFPB on 2024-03-23T12:00:00-05:00.
How did Avant Holding Company, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Avant Holding Company, INC.?
Yes, visit the Avant Holding Company, INC. company profile at readthecomplaint.com/company/avant-holding-company-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.