Mortgage -- Trouble during payment process -- Complaint #8609603
Complaint Overview
Complaint ID: 8609603
Company: Pennymac Loan Services, LLC.
Product: Mortgage
Sub-Product: VA mortgage
Issue: Trouble during payment process
Sub-Issue: Payment process
State: Oregon
ZIP Code: XXXXX
Date Received: 2024-03-22T12:00:00-05:00
Date Sent to Company: 2024-03-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
I received a bill from PennyMac for XX/XX/year> for {$730.00} and I payed {$730.00} Which is in suspense and as of this billing to day it is still in suspense. The amount I should have been billed by the company was {$760.00}. On XXXX. XXXX I payed {$820.00}. XXXX, which was the {$760.00} for XXXX. {$33.00} owed for XXXX. {$23.00} Late fee for a total of {$820.00}. This not the only problem I have been having with this company about my loan. They have never returned the funds that have been my Escrow account after the insurance and taxes have been payed, which amounts in {$100.00} 's of dollars over the period tht they have this loan after buying it from XXXX of XXXX.
Frequently Asked Questions
What is Complaint #8609603 about?
Complaint #8609603 was filed against Pennymac Loan Services, LLC. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-03-22T12:00:00-05:00.
How did Pennymac Loan Services, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Pennymac Loan Services, LLC.?
Yes, visit the Pennymac Loan Services, LLC. company profile at readthecomplaint.com/company/pennymac-loan-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.