Payday loan, title loan, personal loan, or advance loan -- Problem when making payments -- Complaint #8609340
Complaint Overview
Complaint ID: 8609340
Company: American Express Company
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Installment loan
Issue: Problem when making payments
State: Texas
ZIP Code: 75227
Date Received: 2024-03-22T12:00:00-05:00
Date Sent to Company: 2024-03-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
CFPB Ref No : XXXX Dear XXXX XXXX XXXX XXXX I attached copies of proof of payment from XXXXXXXX XXXX XXXX XXXX XXXX statement from XXXX XXXX XXXX and your letter dated XX/XX/year>. The reason for not being able to find or not locate the fund of {$800.00} is that no one looked at where the payment was sent to the account of XXXX instead of XXXX on the proof of payment from XXXX XXXX. My complaint was the {$800.00} I paid electronically to my personal loan with American Express for account number XXXX. Please look at the account of XXXX on proof of payment from XXXX, and you can complete the complaint.
Frequently Asked Questions
What is Complaint #8609340 about?
Complaint #8609340 was filed against American Express Company regarding Payday loan, title loan, personal loan, or advance loan specifically about Problem when making payments. It was received by the CFPB on 2024-03-22T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.