Prepaid card -- Trouble using the card -- Complaint #8605728
Complaint Overview
Complaint ID: 8605728
Company: American Express Company
Product: Prepaid card
Sub-Product: Gift card
Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online
State: New York
ZIP Code: 11209
Date Received: 2024-03-21T12:00:00-05:00
Date Sent to Company: 2024-03-22T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had called as I was having a hard time using this card to pay online and I was told that XXXX does not allow the use of gift cards for payment. I received {$1200.00} in total AMEX gift cards as a gift to help me pay some bills as I was XXXX XXXX XXXXXXXX and had some bills that I was behind on. After calling AMEX I was told I could use the card anywhere AMEX was displayed. I tried in XXXX and it was declined. Now I has=ve XXXX worth of card that I can not use.
Frequently Asked Questions
What is Complaint #8605728 about?
Complaint #8605728 was filed against American Express Company regarding Prepaid card specifically about Trouble using the card. It was received by the CFPB on 2024-03-21T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.