Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #8602260
Complaint Overview
Complaint ID: 8602260
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Other personal consumer report
Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else
State: Maryland
ZIP Code: 219XX
Date Received: 2024-03-21T12:00:00-05:00
Date Sent to Company: 2024-03-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
On XX/XX/2024 I got an email from XXXX XXXX around XXXX about a $ XXXX transfer that was in process. I attempted to call them, but my phone did not have a dial tone, I assumed due to the XXXX XXXX XXXX. I used my fiancs phone, only to find out over $ XXXX was in the process of being transferred out of my account. I was able to visit my branch to stop the transactions, close the accounts, and I switched banks. I visited XXXX and found out I was a victim of a sim-card scam. I changed carriers, got a new telephone number, and phone. I attempted to check my Experian credit file and the individual changed my email address, my secret answer to the street I grew up on to " XXXX '', opened a " XXXX Checking account on Experian, was issued a debit card in my name, put my XXXX XXXX account XXXX on the fraudulent account to use for transfers, and had applied to over XXXX credit cards that were approved. I visited the local police dept to get a police report and supplied this to the Bank, Experian, and XXXX to supposedly launch an investigation. When they finally let me into my account, I called all the credit card companies to let them know the applications were fraud and they were closed. Since XX/XX/2024, I've made many calls to Experian and keep being transferred to different departments. A rep in the fraud department was able to assist me with changing my email address and password to my Experian account but said they will not allow me to update my telephone number or security question without talking to " membership ''. Membership said I have to wait 90 days to change my telephone number because I just closed their XXXX XXXX Account, the fraudulent account. Now, when I open the Experian account the two-factor code system sends a code to the telephone number that was hacked. Because of this, I am not able to turn the hacked telephone off and am paying two carriers. I called Experian today and was transferred to 5 different departments and all are saying I cant change the number for 90 days.
Frequently Asked Questions
What is Complaint #8602260 about?
Complaint #8602260 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2024-03-21T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.