Money transfer, virtual currency, or money service -- Trouble accessing funds in your mobile or digital wallet -- Complaint #8602037
Complaint Overview
Complaint ID: 8602037
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Trouble accessing funds in your mobile or digital wallet
State: Florida
ZIP Code: 32082
Date Received: 2024-03-21T12:00:00-05:00
Date Sent to Company: 2024-03-21T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On Monday XX/XX/year> I activated the tap to pay feature for my business. I used the Try a payment button to send myself {$1.00} with my XXXX XXXX card. It was successful. That same day, I uploaded pictures of my jewelry to the website and updated my profile pictures. The next day, XX/XX/year>, I received an email from Venmo stating my account was frozen due to possible User Agreement violations. They asked for my ID. I complied and sent in a photo of my id and passport. I contacted the company via Chat XX/XX/year>. They said they could not tell me why I was suspended. Later that day I was notified I was permanently banned without explanation. My personal account in them that is now unavailable to me. I strongly believe that this band was a mistake and I would like my account reinstated and access to my money.
Frequently Asked Questions
What is Complaint #8602037 about?
Complaint #8602037 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Trouble accessing funds in your mobile or digital wallet. It was received by the CFPB on 2024-03-21T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.