Credit card -- Closing your account -- Complaint #8592709
Complaint Overview
Complaint ID: 8592709
Company: Tomocredit INC.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Can't close your account
State: California
ZIP Code: XXXXX
Date Received: 2024-03-20T12:00:00-05:00
Date Sent to Company: 2024-03-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I signed up for credit company called Tomo boost and credit score it asked for XXXX dollar trial to pulled credit I cancelled with both of them I got charged in XXXX XXXX XXXX I cotinually requested to cancel my service Then XX/XX/year> I continue to get emails to me if I'm sure I want to cancel I responded XXXX YES CANCEL MY SERVICE THEN OUT MY CHECKING ACCOUNT THEY TAKE XXXX OUT MY ACCOUNT I CLOSED DEBIT CARD SO THEY COULD NOT GET ANYMORE MONEY FILED FRAUD wit my bank and better business bureauTHEY REFUSE TO REFUND ME MY MONEY I DONT HAVE THE CARD HAVE NEVER USE THEIR CARD AND THEY ARE CLOSED ON MY CREDIT REPORT SO WHat service are they provide and XXXX XXXX XXXX them and stated they can keep debiting because I had authorization and tomoboost stated that I had XXXX days to cancel I GAVE THEM PLENTY OF TIME I EMAILED XX/XX/XXXX when they stole XXXXpayment out my bank account PLENTY OF TIME AND YET THEY TOOK MY MONEY IN XXXX for a yearly service fTHEY WOULD HAVE KEPT TAKING MONEY IF THEY HAD NEW DEBIT CARD NUMBER according to XXXX XXXX
Frequently Asked Questions
What is Complaint #8592709 about?
Complaint #8592709 was filed against Tomocredit INC. regarding Credit card specifically about Closing your account. It was received by the CFPB on 2024-03-20T12:00:00-05:00.
How did Tomocredit INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Tomocredit INC.?
Yes, visit the Tomocredit INC. company profile at readthecomplaint.com/company/tomocredit-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.