Credit card -- Other features, terms, or problems -- Complaint #8591945
Complaint Overview
Complaint ID: 8591945
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with customer service
State: New Jersey
ZIP Code: 08816
Date Received: 2024-03-20T12:00:00-05:00
Date Sent to Company: 2024-03-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Capital One completely IGNORED the full content of my original complaint XXXX. They sent a XXXX XXXX letter that did NOTHING to address the areas I included in my complaint XXXX. CFPB closed the original complaint XXXX which was unacceptable. Did CFBP bother to read what Capital One included in their reply? THE ORIGINAL COMPLAINT SHOULD NEVER HAVE BEEN STATUSED TO CLOSED. It is clear that CFPB doesn't really do much at all because IF you cared, you would NOT close a complaint until the consumer has the chance to review how the company replied to the complaint. Nope. CFPB just checked a box after Capital One issued their weasel answer - that the complaint was considered closed. FAIL. Why don't you leave the complaint in " active '' status UNTIL the consumer either indicates " all is well '' XXXX " company did not address and this needs further attention ''? And now I have to waste MORE time creating a new complaint. THIS complaint includes the non-action on the part of the CFPB ( you do nothing but pass things on ) as well as the FAIL on the part of Capital One to answer the questions I included in the original complaint. You do not hold the company to any " standards/protocols '' besides checking the box that they sent " something? '' There is NO review of their reply? So they get a pass and I sit here, wasting time with yet another complaint about the same issue. I called your phone number today and spoke with someone who said her name was XXXX. I tried and tried to get answers as to why CFPB closed XXXX and when she could not answer my questions, and I asked to speak with a supervisor, SHE HUNG UP ON ME. And this is why I now have filed another complaint. Unreal.
Frequently Asked Questions
What is Complaint #8591945 about?
Complaint #8591945 was filed against Capital One Financial Corporation regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2024-03-20T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.