Credit card -- Other features, terms, or problems -- Complaint #8574716
Complaint Overview
Complaint ID: 8574716
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: Florida
ZIP Code: 33486
Date Received: 2024-03-18T12:00:00-05:00
Date Sent to Company: 2024-03-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Re : Capital One preventing cardholders from transferring Venture X Rewards Card miles to affiliated partners with two-factor authentication error. According to threads on reddit.com, I am not alone and it has been happening for at least 6 months to multiple card holders. Capital One is preventing me from transferring earned miles to their affiliated travel partners. This is a clear violation of their obligation to card holders. *Two-Factor Authentication Error Loop* I am experiencing a two factor authentication " error loop '' that only accepts a mobile phone number as a way to authenticate. When I enter this information, it fails to perform the transfer every single time. I have been trying to do it for approximately 10 days now. *I Am Not Alone- This Is a Known Issue* My wife just obtained the same card and the same thing is happening to her account. I have called customer service. They assigned a case # a week ago. No resolution has taken place as of today 's date and based on postings to reddit.com this is happening frequently.
Frequently Asked Questions
What is Complaint #8574716 about?
Complaint #8574716 was filed against Capital One Financial Corporation regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2024-03-18T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.