Checking or savings account -- Managing an account -- Complaint #8463613
Complaint Overview
Complaint ID: 8463613
Company: PNC Bank N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Colorado
ZIP Code: 81001
Date Received: 2024-03-02T12:00:00-05:00
Date Sent to Company: 2024-03-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2023 I was contacted by PNC because of suspected fraudulent charges made to the XXXXXXXX XXXX There were XXXX charges for {$50.00} each. At that time they were able to file a dispute for XXXX of them but said I had to wait to file the other XXXX until they posted. I filed a dispute online for the XXXX on XX/XX/2023. I was issued a total of {$450.00} in provisional credits at that time. On XX/XX/2023 XXXX of the {$50.00} credits were reversed saying they found it to be duplicate. I contacted PNC on XX/XX/2023 when an agent reopened the dispute. I contacted PNC on XXXX XXXX and was told that it was still being reviewed. On XX/XX/2023 I contacted PNC again because they had sent a letter stating the dispute was resolved. I was again told it was because it was a duplicate dispute. I spoke with several different agents who the escalated to another department. I spoke to this department on XX/XX/XXXX. She asked me why I hadn't filed a dispute within their required 60 days and I explained that I had called multiple times and filed the initial dispute the same day and 2 days later. She resubmitted the dispute. Yesterday I received XXXX letters stating that they were denying the XXXX {$50.00} disputes because it had not been filed in the required 60 days.
Frequently Asked Questions
What is Complaint #8463613 about?
Complaint #8463613 was filed against PNC Bank N.A. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-03-02T12:00:00-05:00.
How did PNC Bank N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against PNC Bank N.A.?
Yes, visit the PNC Bank N.A. company profile at readthecomplaint.com/company/pnc-bank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.