Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #8463195
Complaint Overview
Complaint ID: 8463195
Company: Cadence Bank
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Texas
ZIP Code: 76542
Date Received: 2024-03-02T12:00:00-05:00
Date Sent to Company: 2024-03-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
A check I mailed to a client was stolen and fraudulently cashed. The check was written on XX/XX/2023 and cashed on XX/XX/2023. Check number XXXX for XXXX Made out to XXXX XXXX I filed a claim with XXXX XXXX and after working though the contradicting instructions from their representatives the claim was submitted in XXXX. Check number XXXX for XXXX was written and cashed on the same dates to the same recipient. Several months ago I received the money back for check XXXXXXXX. XXXX XXXX keeps telling me that Cadence bank 's investigation is pending but refuses to share with me the details that Cadence bank sent in their update because " customers cant speak to that department ''. I received a call from the check casher 's ( XXXX XXXX XXXX XXXX ) Collection department ( XXXX ) Who was calling to collect the funds on the check ( meaning that they never received the funds from Cadence Bank ) The collection department also informed me that the check was cashed by a " XXXX XXXX ''. It is pretty easy to see that Cadence bank still has the funds, XXXX XXXX has been completely incompetent from start to finish and XXXX XXXX XXXX XXXX cashed a check fraudulently signed for by XXXX XXXX that was addressed to XXXX XXXX. I haven't been able to get any update the last 6 months other than " Cadence Bank 's investigation is still pending and we can't share the details in the note they send us because that department doesn't talk to customers '' Even tho I was paid months ago for check XXXX
Frequently Asked Questions
What is Complaint #8463195 about?
Complaint #8463195 was filed against Cadence Bank regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2024-03-02T12:00:00-05:00.
How did Cadence Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Cadence Bank?
Yes, visit the Cadence Bank company profile at readthecomplaint.com/company/cadence-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.