Debt collection -- Attempts to collect debt not owed -- Complaint #8463087
Complaint Overview
Complaint ID: 8463087
Company: Kinum, INC., Indianapolis, In Branch
Product: Debt collection
Sub-Product: Private student loan debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was paid
State: Texas
ZIP Code: 75067
Date Received: 2024-03-02T12:00:00-05:00
Date Sent to Company: 2024-03-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
The debt was originally with Climb Loans/UAS/Climbinvestco. I reached out to climb XXXX on XXXX XXXX to advise that I would like to pay the debt. I was advised that the loan was no longer with them and given to collection company Kinum Inc. The loan was sent to the collection company Kinum Incorporated. I paid the debt off on XX/XX/XXXX in full and was advised that Kinum Inc. would send a letter to delete the debt to all the reporting credit bureaus within 90 days of payment. I received a letter through email from Kinum on the date of payment XXXX XXXX that I paid the debt, that I will attach. As of XX/XX/XXXX the debt remains on credit report with XXXX. I called and spoke with XXXX at Kinum on XX/XX/XXXX and was advised that they had sent communications to XXXX to delete the debit. I advised XXXX that the debt was still present and XXXX advised that I needed to deal with XXXX directly. I called and spoke with a rep at XXXX that same day as to which I was advised they had not received any documentation from Kinum Inc. The account number of the debt is XXXX
Frequently Asked Questions
What is Complaint #8463087 about?
Complaint #8463087 was filed against Kinum, INC., Indianapolis, In Branch regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2024-03-02T12:00:00-05:00.
How did Kinum, INC., Indianapolis, In Branch respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Kinum, INC., Indianapolis, In Branch?
Yes, visit the Kinum, INC., Indianapolis, In Branch company profile at readthecomplaint.com/company/kinum-inc-indianapolis-in-branch to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.