Checking or savings account -- Managing an account -- Complaint #8463084
Complaint Overview
Complaint ID: 8463084
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Utah
ZIP Code: XXXXX
Date Received: 2024-03-02T12:00:00-05:00
Date Sent to Company: 2024-03-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Received wire in the amount of {$15000.00} on XX/XX/2024. Transfered {$5000.00} soon after to one of my XXXX Bank accounts. My dates may or may not be exact do to lack of access to my XXXX XXXX checking account. I transferred approximately an addition {$1500.00} to my XXXX account. No issues up to this point. I further requested an additional amount soon after, I believe for approximately {$2500.00}. I waited a few days and didn't hear anything. I finally get a call from Capital one with some questions about this wire request as well as the original {$15000.00} wire I received. I answered with what I thought were accurate answers at the time. The person that wired the money did so as Power of Attorney for the actual account owner. We subsequently immediately provided the power attorney to Capital One which should have answered all their questions but apparently they were standing by their illogical conclusion to close my account. I accepted this ridiculous premise and subsequent closing, only asking for funds to be released. All my multiple calls have been recorded per Capital One, and there have been many. They are apparently " still investigating '' ... ..it 's been almost 6 weeks, money has not been released to either original sender or myself. I have lost out on all the business opportunities this money was meant for and still can not get an answer from Capotal One. The person who sent money is also frustrated as they have tied our money needlessly without logical explainations given. Only that we need to wait and see what the investigator needs. We have provided anything they have asked for but can never get progress from this so called investigator who apparently has no phone number, no email address, no name, no anything that shows he even exists. We wonder who else 's money Capital One is inexusably holding and profiting from, could be quite a scam I am am thinking.
Frequently Asked Questions
What is Complaint #8463084 about?
Complaint #8463084 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-03-02T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.