Student loan -- Incorrect information on your report -- Complaint #8461377
Complaint Overview
Complaint ID: 8461377
Company: Tfc Credit Corporation Of California
Product: Student loan
Sub-Product: Private student loan
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: Texas
ZIP Code: 76209
Date Received: 2024-03-01T12:00:00-05:00
Date Sent to Company: 2024-03-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My original loan was due in XXXX of XXXX, but in the online system viewable to me, my loan appeared as " refinanced, '' and I was not allowed to make a payment. I called the servicer twice and emailed once, but the servicer could not resolve the issue. Finally, I contacted the school, and they contacted the servicer. The problem was resolved. I immediately made a payment. I thought this was resolved until I saw my most recent credit report. My credit score declined by over XXXX points. The servicer reported that I was delinquent on my XXXX payment. To summarize, the servicer would not allow me to make a payment but then reported me as delinquent.
Frequently Asked Questions
What is Complaint #8461377 about?
Complaint #8461377 was filed against Tfc Credit Corporation Of California regarding Student loan specifically about Incorrect information on your report. It was received by the CFPB on 2024-03-01T12:00:00-05:00.
How did Tfc Credit Corporation Of California respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Tfc Credit Corporation Of California?
Yes, visit the Tfc Credit Corporation Of California company profile at readthecomplaint.com/company/tfc-credit-corporation-of-california to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.