Checking or savings account -- Opening an account -- Complaint #8453504
Complaint Overview
Complaint ID: 8453504
Company: BMO Bank National Association
Product: Checking or savings account
Sub-Product: Savings account
Issue: Opening an account
Sub-Issue: Unable to open an account
State: Illinois
ZIP Code: 60640
Date Received: 2024-02-29T12:00:00-05:00
Date Sent to Company: 2024-02-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XXXX XX/XX/year>, I requested an online savings account with BMO Alto. At the time, I wished to add my husband as a joint signer. My husband already exists as a joint signer on another account with BMO Alto. This extant account is in place for almost a year, and with a satisfactory history. The joint applicant request was declined, with no reason ( s ) provided either via the e-mail or when I spoke with a representative. The representative advised that I " make another application as there may have been a typo when completing the joint applicant form. '' On XXXX XX/XX/year>, I followed this advice from the BMO Alto representative but the same result occurred. Another opaque e-mail with no decline details, and another conversation with another BMO Alto representative which went nowhere. Again, I was told to " reapply as that was all they are allowed to tell clients. '' So now I am advised to apply again. I can not see the logic here. More troubling, though, is that BMO Alto is not giving us any reason ( s ) why they can not accommodate the joint signer request. Not just frustrating, but this is unfair of BMO Alto 's refusal to give us details to address and remedy whatever it is that is coming up in BMO Alto 's systems and which is prohibiting us moving forward on our request. There are no blemishes of which I am aware on either of our credit and financial profiles. We hold many accounts jointly at a variety of other banks and brokerages.
Frequently Asked Questions
What is Complaint #8453504 about?
Complaint #8453504 was filed against BMO Bank National Association regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2024-02-29T12:00:00-05:00.
How did BMO Bank National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against BMO Bank National Association?
Yes, visit the BMO Bank National Association company profile at readthecomplaint.com/company/bmo-bank-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.