Vehicle loan or lease -- Managing the loan or lease -- Complaint #8453143
Complaint Overview
Complaint ID: 8453143
Company: Wells Fargo & Company
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Problem with additional products or services purchased with the loan
State: California
ZIP Code: 90720
Date Received: 2024-02-29T12:00:00-05:00
Date Sent to Company: 2024-02-29T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I made an additional payment of XXXX to my loan and want to know how many payments are left on my loan for my XXXX planning. Bank XXXX doesn't provide XXXX schedule so I call their customer service. Customer service didn't answer my question or provide with an alternative for me to calculate remaining months or last payment date or a way for me to find out what would be the final date/month for this loan. I have no way to verify if my additional payment had any impact on the loan. I have no way to find if bank will continue to charge me for original XXXX months or less.
Frequently Asked Questions
What is Complaint #8453143 about?
Complaint #8453143 was filed against Wells Fargo & Company regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2024-02-29T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.