Mortgage -- Trouble during payment process -- Complaint #8443845
Complaint Overview
Complaint ID: 8443845
Company: Fay Servicing, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Trying to communicate with the company to fix an issue while managing or servicing your loan
State: North Carolina
ZIP Code: 284XX
Date Received: 2024-02-28T12:00:00-05:00
Date Sent to Company: 2024-02-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am successor in interest and owner of the property. The original XX/XX/XXXX mortgage loan was in the amount of {$160000.00}. The XX/XX/XXXX payoff was {$240000.00}, which is {$980000.00} higher than the original principal. I have requested a complete mortgage payment history and copies of all modifications many times. Fay 's Servicing, LLC has only provided a pay history from XX/XX/XXXX. This makes it impossible to verify the amount claimed due.
Frequently Asked Questions
What is Complaint #8443845 about?
Complaint #8443845 was filed against Fay Servicing, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-02-28T12:00:00-05:00.
How did Fay Servicing, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Fay Servicing, LLC?
Yes, visit the Fay Servicing, LLC company profile at readthecomplaint.com/company/fay-servicing-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.