Debt collection -- Attempts to collect debt not owed -- Complaint #8435242
Complaint Overview
Complaint ID: 8435242
Company: Hollis Cobb Associates
Product: Debt collection
Sub-Product: Medical debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was paid
State: Ohio
ZIP Code: 452XX
Date Received: 2024-02-27T12:00:00-05:00
Date Sent to Company: 2024-02-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received excision XXXX for XXXX at XXXX XXXX on XX/XX/XXXX. I signed a Good Faith Estimate ( GFE ) the same day and paid the agreed amount ( {$11000.00}, which is a 75 % discount of the total estimated amount of {$47000.00} ). The GFE is attached. On XX/XX/XXXX, I received an electronic statement for {$2900.00}. According to XXXX XXXX, the amount of this bill is the difference between what I was quoted on the GFE and what the procedure supposedly cost, minus the 75 % discount I agreed to receive for paying in full the day I received care. The day after receiving this bill, I logged in to view the bill, but my balance was {$0.00}. The payment site said " Your balance has been updated since your last statement. '' There was no balance. ( There was an electronic statement in my account from XXXX, but I never received notification of its existence. The balance from that statement was also {$0.00}, as seen on the attached picture. ) On XX/XX/XXXX, I received an electronic statement for {$46000.00}. When I called the hospital to question the charge, they said I had refused to pay the {$2900.00} bill and, consequently, lost access to the 75 % discount, becoming responsible for the full cost of care. The representative had technical issues and we had to disconnect the call before it was resolved. I made several attempts to contact XXXX afterwards, but I was not successful. In accordance with the No Surprises Act of 2020, I filed a Patient Provider Dispute Resolution form with the Centers for Medicare & Medicaid Services ( CMS ) on XX/XX/XXXX. On XX/XX/XXXX, the dispute was decided in my favor ( dispute decision notice is attached ). The third party reviewing the case and CMS determined that I had paid the entirety of my debt according to the agreed upon terms with XXXX XXXX, and therefore did not owe any outstanding balance. Additionally, they decided that XXXX XXXX must reimburse me for the {$25.00} administrative fee I paid to CMS to file the Patient Provider Dispute Resolution form. XXXX XXXX did not respond. They sent my account to collections and I am still receiving calls from Hollis Cobb Associates in an attempt to collect this debt that I do not owe. I fear that my credit has been negatively impacted by XXXX XXXX 's negligence.
Frequently Asked Questions
What is Complaint #8435242 about?
Complaint #8435242 was filed against Hollis Cobb Associates regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2024-02-27T12:00:00-05:00.
How did Hollis Cobb Associates respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Hollis Cobb Associates?
Yes, visit the Hollis Cobb Associates company profile at readthecomplaint.com/company/hollis-cobb-associates to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.