Payday loan, title loan, personal loan, or advance loan -- Charged fees or interest you didn't expect -- Complaint #8426828
Complaint Overview
Complaint ID: 8426828
Company: Albert Corporation
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Payday loan
Issue: Charged fees or interest you didn't expect
State: Florida
ZIP Code: 34667
Date Received: 2024-02-26T12:00:00-05:00
Date Sent to Company: 2024-02-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened a " free '' " no fee '' account with Albert that claimed to provide a no cost " advance '' between $ XXXX {$250.00}. I took a small loan of {$30.00}, for which I was charged a fee to have money sent to me ( {$2.00} ). At NO POINT was I told that to open this account Albert would sign me up for " genius, '' a subscription for " money saving features '' that is automatically added to ALL accounts without consent for XXXX XXXX yearly if you have enough funds for them to withdraw from your checking account, otherwise they charge $ XXXX until you are successful in getting them to cancel the service, which requires a FULL payoff of any loans and removal of any funds from the " service ''. Albert charged me {$140.00} on XX/XX/2024, which was marked as FRAUD by my bank. I disputed the charge and on XX/XX/2024 Albert then charged me an additional {$36.00} with no notice, or explanation. I spoke to multiple " account specialists '' who just told me that EVERYONE has the " genius service '' and that while it is " confusing '' to customers that they are automatically signed up for this $ XXXXmonthly service ( {$140.00} annual ) that they have a fine print disclosure on the website so it is totally legal and valid. I asked for the account to be CLOSED and no further charges against my account to be processed, as they have now taken {$180.00} from my account for a {$30.00} " advance ''. Albert refuses to assist with any real solution beyond telling me to wait a week or more for them to " Settle '' a " deposit '' that THEY initiated without my consent.
Frequently Asked Questions
What is Complaint #8426828 about?
Complaint #8426828 was filed against Albert Corporation regarding Payday loan, title loan, personal loan, or advance loan specifically about Charged fees or interest you didn't expect. It was received by the CFPB on 2024-02-26T12:00:00-05:00.
How did Albert Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Albert Corporation?
Yes, visit the Albert Corporation company profile at readthecomplaint.com/company/albert-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.