Checking or savings account -- Closing an account -- Complaint #8426811
Complaint Overview
Complaint ID: 8426811
Company: Regions Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Can't close your account
State: California
ZIP Code: 92882
Date Received: 2024-02-26T12:00:00-05:00
Date Sent to Company: 2024-02-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2024, I found that my Social Security Number was compromised due to a scammer using my SSN to open an account at Regions Bank. I immediately called Regions Bank, and expressed my issue. They hung up on me. I called XXXX more times and again expressed my issue. They asked for my name and mySSN, then told me that they can not close the fraudulent bank because they can not verify who I am. However, if you are a scammer, the bank easily opens an account for you. Regions Bank is failing to verify SSNs to open an account, but are not allowing law-abiding citizens to close those fraudulent accounts. I would like to report this bank and have the fraudulent account closed immediately.
Frequently Asked Questions
What is Complaint #8426811 about?
Complaint #8426811 was filed against Regions Financial Corporation regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2024-02-26T12:00:00-05:00.
How did Regions Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Regions Financial Corporation?
Yes, visit the Regions Financial Corporation company profile at readthecomplaint.com/company/regions-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.