Prepaid card -- Trouble using the card -- Complaint #8426605
Complaint Overview
Complaint ID: 8426605
Company: Incomm Holdings INC.
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online
State: California
ZIP Code: 92592
Date Received: 2024-02-26T12:00:00-05:00
Date Sent to Company: 2024-02-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received a Vanilla gift card with a balance of {$500.00}. I have been unable to use this card since receiving it in late XXXX as the 3 digit security code had been scratched off. My understanding is that is a typical scam and others are currently suing regarding this issue and the lack of protections. I started a claim through their process on XX/XX/2024. I was told by customer service to send in all relevant documentation available which I did on XX/XX/2024. I instructed the customer service agent that I did not have a receipt ( as it was a gift ) and they told me that would be fine so long as I submitted everything else ( ID, Visa Card, and packaging ). I was told to wait 30 days. After 30 days of no update I called again in early XXXX. It was " escalated '' and I would receive an update within 7 days. After more than 3 weeks I called again. I was told it would be " escalated '' again and I'd receive a response within 45-90 days. I just want my funds. I have wasted countless hours trying to navigate their customer service phone tree and calling them back time and time again.
Frequently Asked Questions
What is Complaint #8426605 about?
Complaint #8426605 was filed against Incomm Holdings INC. regarding Prepaid card specifically about Trouble using the card. It was received by the CFPB on 2024-02-26T12:00:00-05:00.
How did Incomm Holdings INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Incomm Holdings INC.?
Yes, visit the Incomm Holdings INC. company profile at readthecomplaint.com/company/incomm-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.