Checking or savings account -- Managing an account -- Complaint #8423861
Complaint Overview
Complaint ID: 8423861
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Florida
ZIP Code: 33054
Date Received: 2024-02-24T12:00:00-05:00
Date Sent to Company: 2024-02-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was involved in my daughter 's job scam incident. She found out the she was being frauded and we filed a police report, she also filed reports with the FTC, SEC, FBI IC3 and AG FL. We then were directed to file disputes with the bank accounts involved. I tried filing with Wells Fargo on XX/XX/24. I was met with hostility and resistance. The agent said there was no way to file these transactions for a dispute. I hung up to call back and speak with someone else who told me the 2 disputes were filed previously. I received a letter in the mail dated XX/XX/24 stating that only 1 of the disputes were filed and it was denied. Wells Fargo knew I wanted to send in documents showing this and was told I would be contacted by the bank to send it in. There was no communication from Wells Fargo in this investigation. I called back on XX/XX/24 to appeal and was told I can not file an appeal. The supervisor, XXXX was extremely rude. She began reading definitions of fraud and scams and was being very demeaning. The second dispute was never filed, I was told that disputes with XXXX can not be filed with Wells Fargo, they are a separate company. I had to call back a second time and speak to someone else who finally filed the dispute for the XXXX transaction.
Frequently Asked Questions
What is Complaint #8423861 about?
Complaint #8423861 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-02-24T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.