Checking or savings account -- Managing an account -- Complaint #8418816
Complaint Overview
Complaint ID: 8418816
Company: Block, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem accessing account
State: Virginia
ZIP Code: 24017
Date Received: 2024-02-25T12:00:00-05:00
Date Sent to Company: 2024-02-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have 2 cash app accounts that I use regularly and BOTH verified with my ID. However my XXXX boy was tricked by someone one the game and they gained access to my account. I contacted cash app About 20 times and ONE representative told me someone had access to my account. But I would have to wait on a manager to assist. Nothing is being done about this situation and I have NOT been allowed access to my account yet a stranger has. They are basically refusing to assist me or care enough to help.
Frequently Asked Questions
What is Complaint #8418816 about?
Complaint #8418816 was filed against Block, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-02-25T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.