Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #8418520
Complaint Overview
Complaint ID: 8418520
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Investigation took more than 30 days
State: Texas
ZIP Code: XXXXX
Date Received: 2024-02-25T12:00:00-05:00
Date Sent to Company: 2024-02-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Its been 3 months and Equifax tech support has failed to respond and fix issues with my Equifax login they told me they had deleted the account and I need to recreate a new account in order for the login to work in XXXX when I went to do as instructed and create the new account the online portal told me that an existing account already exist and when I try log into the old account it give me the same blue screen saying cant complete your request at this timecall customer care I have put in over XXXX support tickets after this and Equifax have failed to fix my online portal so that I can login. Every time I call consumer affairs all they do is tell me that they have to put in another support ticket and send to the tech team and these tickets are not getting answered Im not having any help and my online Equifax login still is not working keep getting blue screen saying Equifax cant complete my request
Frequently Asked Questions
What is Complaint #8418520 about?
Complaint #8418520 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-02-25T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.