Student loan -- Dealing with your lender or servicer -- Complaint #8414771
Complaint Overview
Complaint ID: 8414771
Company: Nelnet, INC.
Product: Student loan
Sub-Product: Private student loan
Issue: Dealing with your lender or servicer
Sub-Issue: Keep getting calls about your loan
State: Illinois
ZIP Code: 608XX
Date Received: 2024-02-24T12:00:00-05:00
Date Sent to Company: 2024-02-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I petitioned for Firstmark Services to stop making harassing calls to me for over a year. I asked that they make notes, to my account, on several occasions. Each time, the representative said they would. The calls continued, followed up by emails, as I wouldnt answer. During this time, they called daily. I finally got fed up and responded to one of the follow up emails to which the representative said Since you have requested to stop calls, I will use this email as proof of a cease and desist. I will submit a request to get your account suppressed to stop the phone calls. The calls have stopped. So what is the complaint? This company continues to give misinformation. Continues to show lack of training and consistency across staff. After a year of requesting the same thing ( to which I looped into my initial complaint and received the following response : Contact Attempts Based on our commitment to serve you, we think its important to offer assistance when your account becomes past due for payment. In addition to your monthly billing statement, we call both you and your cosigners, [ I am redacting their names ], once your account reaches four days past due. Resolving your past due balance will prevent additional calls, referral to debt collector, and continued delinquency, which may be reflected in the loan data we furnish to the consumer reporting agencies for both you and your cosigners. ) I may not receive a response, as they threatened to stop responding on my second complaint, but I hope that this assists the next person in the steps to take to stop the harassment.
Frequently Asked Questions
What is Complaint #8414771 about?
Complaint #8414771 was filed against Nelnet, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-02-24T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.