Checking or savings account -- Managing an account -- Complaint #8414519
Complaint Overview
Complaint ID: 8414519
Company: Optum Bank, INC.
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Illinois
ZIP Code: 60714
Date Received: 2024-02-24T12:00:00-05:00
Date Sent to Company: 2024-02-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have an optum bank health savings account. Through optum, I established a XXXX brokerage XXXX to invest excess funds. The XXXX brokerage account is linked to my Optum Bank XXXX, and in the past I have been able to transfer any balances in excess of {$2000.00} to that brokerage account. I recently deposited {$8300.00} into that account. I have attempted multiple times on the website to transfer funds. However, my transfers have been unsuccessful. On XX/XX/year>, I requested a transfer to the XXXX brokerage account. However, it was transferred to a mutual fund account that is unaffiliated with the XXXX brokerage account. I transferred the funds back into the XXXX account to re-initiate the transfer to the brokerage account. I re-initiated the transfer around XX/XX/year>, and it was rejected. I have called optimum multiple times, spoken to multiple people, and no one has any idea why this is happening. Theres a link on the optum website titled transfer from XXXX to XXXX brokerage. That link does not work and no one can provide me an explanation.
Frequently Asked Questions
What is Complaint #8414519 about?
Complaint #8414519 was filed against Optum Bank, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-02-24T12:00:00-05:00.
How did Optum Bank, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Optum Bank, INC.?
Yes, visit the Optum Bank, INC. company profile at readthecomplaint.com/company/optum-bank-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.