Checking or savings account -- Managing an account -- Complaint #8411300
Complaint Overview
Complaint ID: 8411300
Company: Citizens Financial Group, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Fee problem
State: Maryland
ZIP Code: 20850
Date Received: 2024-02-23T12:00:00-05:00
Date Sent to Company: 2024-02-23T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
The Citizens Bank mobile app and website do not work. I have been unable to log in to the mobile app for months. On web, I can log in, but my account information does not display. The webpages to transfer money in and out are entirely broken. Because my relationship with the bank is paperless, I wasn't able to get my account or routing numbers to move money out. Citizens continued to charge me service charges for 7 months during this time. When I was finally able to get in touch with an agent, they told me they couldn't do anything about the service charges, and said it was essentially my fault : I could have " tried harder '' to use the money in the account via ATM or going into a local branch. While I understand the service charges are listed in the user agreement, I had absolutely zero visibility to how much money was in my checking account. I was not receiving statements from Citizens, and I did not have access to my online account due to Citizens ' technological issues across platforms. I had signed up for Citizens online, under the premise that I could use the bank online. That Citizens Bank had a broken web XXXX for over seven months, and then blamed their customer for not working harder to use Citizens ' banking services, is very predatory.
Frequently Asked Questions
What is Complaint #8411300 about?
Complaint #8411300 was filed against Citizens Financial Group, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-02-23T12:00:00-05:00.
How did Citizens Financial Group, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citizens Financial Group, INC.?
Yes, visit the Citizens Financial Group, INC. company profile at readthecomplaint.com/company/citizens-financial-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.