Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #8411139
Complaint Overview
Complaint ID: 8411139
Company: Navy Federal Credit Union
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: California
ZIP Code: 95838
Date Received: 2024-02-23T12:00:00-05:00
Date Sent to Company: 2024-02-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I had a fraud charge to my claim while I was at work, my card was used for XXXX XXXX I called to get it resolved and was told I needed to submit a fraud claim, which I did. In the XXXX XXXX my claim was denied and I dont know why. I submitted my police report and other supportive documents. It has been since XXXX and I have yet to hear anything back. On the pamphlet it states claims will be resolved with in 120 days it is well over 120 days and no one at navy federal has any information. Its like they want me to forget about my hard earned money. I have no trust in navy federal at this, which is a bummer because Ive always heard great things about them. I need help recovering my fund from this establishment.
Frequently Asked Questions
What is Complaint #8411139 about?
Complaint #8411139 was filed against Navy Federal Credit Union regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2024-02-23T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.