Student loan -- Dealing with your lender or servicer -- Complaint #8410933
Complaint Overview
Complaint ID: 8410933
Company: Edfinancial Services
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: Illinois
ZIP Code: 60073
Date Received: 2024-02-23T12:00:00-05:00
Date Sent to Company: 2024-02-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/22 I spoke to a representative and informed them that I am a class member of the XXXX XXXX XXXX XXXX and in XXXX finally had my loans removed per yhe lawsuit settlement. Edfinancial who was the servicer of the loans at the time of the removal completely deleted my account after my forgiveness was processed. I waited patiently since XXXX figuring the process of a refund will take time. When I spoke to a representative from Edfinancial they informed me that I do not have an account and said I should speak to the department of education about a refund, I I formed them I already spoke to the DOE and confirmed it is the servicer who can give me info regarding a refund. My loans were direct consolidation loans and should be eligible for a refund per the lawsuit settlement. I attempted to speak to another rep who might be more knowledgeable and helpful, the rep i got was more helpful and said that refunds may be delayed due to the large volume of refunds they are processing and she was looking into what info she could give... unfortunately after that I lost connection to the chat.
Frequently Asked Questions
What is Complaint #8410933 about?
Complaint #8410933 was filed against Edfinancial Services regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-02-23T12:00:00-05:00.
How did Edfinancial Services respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Edfinancial Services?
Yes, visit the Edfinancial Services company profile at readthecomplaint.com/company/edfinancial-services to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.