Student loan -- Dealing with your lender or servicer -- Complaint #8410688
Complaint Overview
Complaint ID: 8410688
Company: Nelnet, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Wisconsin
ZIP Code: 53719
Date Received: 2024-02-23T12:00:00-05:00
Date Sent to Company: 2024-02-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Same XXXX that happened two years ago. Please refer to my 2022 cases ( XXXX ; XXXX ; XXXX ; XXXX ; others ). It took an inordinate amount of time to discuss the issue with Nelnet to no avail that I am not going through that process again. I am going directly to filing a complaint. That's how it was fixed last time. Very simple, the issue is ( like 2 years ago ), that I get nonsense letters in the mail that I am close to {$2000.00} behind when I am actually paid ahead. Their own monthly statements show that ( except this last one ) ; my electronic files show I am paid ahead. In closing, I am paid ahead but these people can't get their s & ^ % together. It is the same thing as last time.
Frequently Asked Questions
What is Complaint #8410688 about?
Complaint #8410688 was filed against Nelnet, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-02-23T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.