Credit card -- Closing your account -- Complaint #8410573
Complaint Overview
Complaint ID: 8410573
Company: Synovus Bank
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Can't close your account
State: Arizona
ZIP Code: 85041
Date Received: 2024-02-23T12:00:00-05:00
Date Sent to Company: 2024-02-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
***PLEASE REFERENCE PREVIOUS CFPB COMPLAINT NUMBER XXXX FIRST PROGRESS RESPONDED TO MY ORIGINAL COMPLAINT DATED XX/XX/2024 ON XX/XX/2024 CLAIMING THAT A REQUEST TO EXPEDITE THE REFUND OF MY {$1000.00} SECURITY DEPOSIT WAS SUBMITTED, HOWEVER, AFTER SPEAKING WITH XXXXSUPERVISOR TODAY, HE ADVISED THAT THERE HAVE BEEN " NO '' REQUEST TO EXPEDITE THE REFUND OF MY SECURITY DEPOSIT AND THAT IT WILL STILL TAKE UP TO 10 WEEKS. I WOULD LIKE TO KNOW WHY THIS COMPANY PROVIDED A WRITTEN RESPONSE WITH A BLATANT " LIE ''?! I WAS ALSO INFORMED BY XXXX THAT A REQUEST MUST BE SUBMITTED TO THE CORRESPONDANT DEPT AT XXXX REQUESTING THAT THE SECURITY DEPOSIT BE REFUNDED. I WOULD LIKE FIRST PROGRESS TO PROVIDE ME WITH SPECIFIC DETAILS OF WHEN THE REQUEST WAS MADE - IE. SPECIFIC DATE AND TIME AND TO WHAT FAX # / EMAIL ADDRESS, ETC. THE REQUEST WAS MADE TO ON XX/XX/2024? ADDITIONALLY, FIRST PROGRESS STILL HAS NOT PROVIDED ME WITH A COPY OF THE AGREEMENT THAT I SUPPOSEDLY SIGNED ACKNOWLEDGING MY AGREEMENT TO ALLOW 10 WEEKS BEFORE I WOULD RECEIVE MY SECURITY DEPOSIT. AGAIN, I AM REQUESTING THAT CFPB PROVIDE FURTHER INVESTIGATION INTO THIS PRACTICE BY FIRST PROGRESS AS I BELIEVE IT IS A VIOLATION OF THE FAIR DEBT COLLECTION PRACTICES ACT. YOUR IMMEDIATE ATTENTION IS GREATLY APPRECIATED. XXXX XXXX
Frequently Asked Questions
What is Complaint #8410573 about?
Complaint #8410573 was filed against Synovus Bank regarding Credit card specifically about Closing your account. It was received by the CFPB on 2024-02-23T12:00:00-05:00.
How did Synovus Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synovus Bank?
Yes, visit the Synovus Bank company profile at readthecomplaint.com/company/synovus-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.