Credit card -- Problem with a purchase shown on your statement -- Complaint #8403041
Complaint Overview
Complaint ID: 8403041
Company: Wells Fargo & Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Arizona
ZIP Code: 85138
Date Received: 2024-02-22T12:00:00-05:00
Date Sent to Company: 2024-02-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Wells Fargo Credit Card used to purchase XXXX XXXX tickets in my name, false address, false e-mail, and false phone number. ( all similar to mine ). XXXX says it's fraud go back to Wells Fargo. Wells Fargo says they were purchased in my name, only the person named on the ticket can fly. Had a lawyer send XXXX XXXX a letter, but they replied no fraud case had ever been filed and sent me back to Wells Fargo. I never authorized the purchase of these two tickets or had any idea who purchased them or flew them. I filed a police report and they referred me back to Wells Fargo. Asked for a Wells Fargo supervisor to call back more than twice and have never received a callback. The account is closed and paid off except for charges of the airfare, late fees, and interest. Under {$2500.00} is owed but now the lack of payment has affected my credit.
Frequently Asked Questions
What is Complaint #8403041 about?
Complaint #8403041 was filed against Wells Fargo & Company regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-02-22T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.