Debt or credit management -- Didn't provide services promised -- Complaint #8394331
Complaint Overview
Complaint ID: 8394331
Company: Encore Capital Group INC.
Product: Debt or credit management
Sub-Product: Debt settlement
Issue: Didn't provide services promised
State: Michigan
ZIP Code: 48060
Date Received: 2024-02-21T12:00:00-05:00
Date Sent to Company: 2024-02-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Account was paid in full and creditor was supposed to remove it from my credit file was never done it is a negative impact to my credit
Frequently Asked Questions
What is Complaint #8394331 about?
Complaint #8394331 was filed against Encore Capital Group INC. regarding Debt or credit management specifically about Didn't provide services promised. It was received by the CFPB on 2024-02-21T12:00:00-05:00.
How did Encore Capital Group INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt or credit management) and describe your issue in detail.
Can I see other complaints against Encore Capital Group INC.?
Yes, visit the Encore Capital Group INC. company profile at readthecomplaint.com/company/encore-capital-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.